Returns are easy and convenient. You may return your purchase within 30 days of purchase for a refund or replacement. Sorry shipping charges are not refundable.
We want you to be completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives by phone at 1-800-461-0991 or by email at info@erecaid.ca
We’re available to assist you Monday to Friday from 8:30am - 5:00pm EST
A Return Merchandise Authorization number will be provided to you by our customer service representative. This number is used to return the item to our Mississauga – Ontario and is to be included with your product when mailing the product back to us via Canada Post. To request a RMA number please click here
Products being returned for a refund must be received in their original purchase condition and in their original packaging. This includes all accessories, warranty cards and manuals. All items being returned will be inspected prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund.
All refunds will be processed back to the credit card used to make the purchase.